main discussion post and 2 reply comments needed. This Week’s Discussion Topic:

main discussion post and 2 reply comments needed.
This Week’s Discussion Topic: Think about Lyn Smith as your ‘primary audience’ for a reply to her complaint. Are there qualities in Lyn Smith’s letter that might (wrongly) tempt you to be dismissive and/or condescending in your reply? What other qualities or features might you notice that would help you avoid falling into that trap?